Service Management encompasses the delivery of a large breadth of IT services – including service request and incident management, problem, change and release management, and IT asset management, to name a few. Today’s employees in all industries depend heavily on the business systems and data center infrastructure that supports them. These business systems must be available to ensure peak employee productivity. The IT department relies on a growing set of service management tools, preferably integrated as a consolidated suite, to meet the rising business expectations.
Consider FrontRange® ITSM is the next generation service management suite – the most comprehensive ITIL®-compatible solution for the mid and distributed enterprise. This complete set of nine modules delivers a high level of out-of-the-box functionality and tremendous configurability. As companies advance their IT Management solutions to introduce automation based on industry best practices processes such as ITIL®, they can expect to reap the following key benefits:
- Strategic alignment between IT departments and the business they serve
- A unified management platform enables cross department goals and functions
- Supports complete end-to-end infrastructure lifecycle
- Increases first call resolution and decreases Mean-Time-To-Resolution with automation
- Supports governance and compliance initiatives
- Delivers infrastructure transparency
- Enhances quality of service and customer satisfaction rates
- Service delivery costs can be proactively managed and reduced over time