Today’s Help Desk provides a central point of contact for end users to submit service incidents and requests. Help Desk software provides the IT support platform to facilitate ticket processing, analytics and reporting, as well as integration with other IT support systems.
Consider HEAT Help Desk Software, the flagship and market-leading solution from FrontRange. With more than two decades of service management experience and 8,000 plus customers across the globe, customers can rely on HEAT to manage all their Help Desk service and support needs, from initial request through incident closure. HEAT includes a complete suite of core service and support components into a consolidated service desk solution designed specifically for the needs of the midmarket. End-to-end support helps manage service issues from the initial call to completed work orders and service restoration.
Key Benefits of HEAT Help Desk
- Improve service productivity with easy automation and first call resolution tools
- Provide proactive service with email monitoring, auto-ticketing and alert notifications
- Extend beyond IT support to include HR, Payroll, Facilities and other employee services
- Provide better customer communications and queue management with HEAT Plus Voice
- Maintain real-time IT inventory with integrated FrontRange Discovery
- Gain remote access with the HEAT web-based interface for the IT technician